{"title":"SAFEGUARDING WELLBEING AND RIGHTS","description":"\u003cp class=\"MsoNormal\" style=\"margin-bottom: 10.0pt;\"\u003eProtecting the safety, wellbeing and rights of the people you support is non-negotiable. This collection provides the policy templates needed to establish robust safeguarding systems and demonstrate your commitment to human rights.\u003c\/p\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 10.0pt;\"\u003eThese templates address HSQF Standard 4 (Safety, Wellbeing and Rights) across all indicators: 4.1 (Safety and Wellbeing), 4.2 (Rights Protection), 4.3 (Child Safeguarding), 4.4 (HR Safeguards) and 4.5 (Risk Management). Critically, this collection has been updated to reflect the Child Safe Organisations Act 2024 (Qld) and the ten Child Safe Standards now mandatory for prescribed entities.\u003c\/p\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 10.0pt;\"\u003eDocuments reference the Human Rights Act 2019 (Qld), Child Protection Act 1999, Working with Children (Risk Management and Screening) Act 2000, Disability Services Act 2006 and relevant Commonwealth legislation including the National Principles for Child Safe Organisations.\u003c\/p\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 10.0pt;\"\u003eThe collection includes client rights and responsibilities, human rights frameworks, dignity and respect, prevention of abuse neglect and exploitation, reportable conduct procedures, child safe standards implementation, working with children checks, vulnerable adults protection, mandatory reporting, critical incident management, emergency response, infection control, first aid, health and hygiene, food safety, transport safety, manual handling, environmental safety, privacy and confidentiality, informed consent, advance care planning, end of life care, client property management and ethical decision making.\u003c\/p\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 10.0pt;\"\u003e\u003cspan style=\"font-size: 11.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: Arial; mso-ansi-language: EN-AU; mso-fareast-language: EN-AU; mso-bidi-language: AR-SA;\"\u003eEssential for all Queensland community service providers, particularly those working with children, young people and vulnerable adults. Each template includes practical implementation guidance.\u003c\/span\u003e\u003c\/p\u003e","products":[{"product_id":"reportable-conduct","title":"REPORTABLE CONDUCT","description":"\u003cp\u003eQueensland's reportable conduct scheme places mandatory obligations on organisations employing or engaging people who work with children. Getting your reportable conduct framework right is not optional it is a legal requirement that directly affects the safety of children in your care and the integrity of your organisation. This bundle gives you everything you need to respond to, investigate and report reportable conduct matters correctly.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat Is Included\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eReportable Conduct Policy Template covering definitions, reporting obligations, investigation processes and confidentiality requirements under the Child Protection Act 1999 and the Working with Children (Risk Management and Screening) Act 2000\u003c\/li\u003e\n\u003cli\u003eReportable Conduct Implementation Guide step-by-step guidance for responding to allegations, conducting internal reviews and meeting reporting deadlines with the Office of the Public Guardian and Blue Card Services\u003c\/li\u003e\n\u003cli\u003e12 months of updates included from the date of purchase\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eKey Features\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eAligned with Queensland's reportable conduct scheme requirements and Blue Card Services obligations\u003c\/li\u003e\n\u003cli\u003eCovers all categories of reportable conduct including sexual misconduct, physical violence, ill-treatment and significant neglect\u003c\/li\u003e\n\u003cli\u003eIncludes a structured investigation framework that balances procedural fairness with child safety imperatives\u003c\/li\u003e\n\u003cli\u003eAddresses mandatory reporting timelines, confidentiality obligations and record-keeping requirements\u003c\/li\u003e\n\u003cli\u003eSupports compliance with the Child Safe Organisations Act 2024 and Child Safe Standards\u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cem\u003e*This is a template for guidance only and requires customisation to your specific organisational context, structure and compliance obligations. The template does not constitute legal or professional advice.\u003c\/em\u003e\u003c\/p\u003e","brand":"neat.","offers":[{"title":"Default Title","offer_id":47004564095170,"sku":null,"price":149.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0707\/8173\/1010\/files\/Reportable_Conduct.jpg?v=1772542466"},{"product_id":"blue-card-working-with-childrens-check","title":"BLUE CARD - WORKING WITH CHILDRENS CHECK","description":"\u003cp\u003eBlue Card compliance is a non-negotiable legal requirement for any Queensland organisation providing child related services. It is an offence to allow a person to commence child related work without satisfying the No Card No Start rule.  Blue Card compliance is also one of the first things an HSQF auditor will check. This bundle gives you the policy framework, the procedural guidance and the register structure to manage your Blue Card obligations with confidence.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat Is Included\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eBlue Card and Working with Children Check Policy Template covering legal obligations under the Working with Children (Risk Management and Screening) Act 2000 (Qld), the No Card No Start rule for volunteers and paid employees, Blue Card register requirements, pre-employment verification obligations, renewal management, negative notification response obligations, responsibilities across all levels of the organisation and conditional sections for NDIS providers and organisations that do not work directly with children\u003c\/li\u003e\n\u003cli\u003eBlue Card and Working with Children Check Policy Implementation Guide step-by-step guidance for registering your organisation with Blue Card Services, identifying all child related positions, verifying and linking existing workers, establishing a Blue Card register, updating your recruitment processes and managing ongoing compliance including expiry alerts and periodic portal audits\u003c\/li\u003e\n\u003cli\u003e12 months of updates included from the date of purchase\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eKey Features\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eAligned with HSQF Standard 4 Indicators 4.3 and 4.4 and Standard 6 Indicator 6.2 with a compliance mapping table included in the policy\u003c\/li\u003e\n\u003cli\u003eCovers the No Card No Start rule in full including the distinction between paid employees (who may commence once an application is lodged and linked) and volunteers (who must have their card before starting)\u003c\/li\u003e\n\u003cli\u003eBlue Card register framework covering card number, card type, issue and expiry dates, linking status and renewal tracking\u003c\/li\u003e\n\u003cli\u003eNegative notification response obligations clearly set out, including the requirement to immediately remove a worker from child related work on receipt of a suspension, cancellation or Negative Notice\u003c\/li\u003e\n\u003cli\u003eRecruitment process requirements including advertisement wording, pre-employment verification and linking timelines\u003c\/li\u003e\n\u003cli\u003eExemption card provisions covering registered teachers and guidance on other professional exemptions\u003c\/li\u003e\n\u003cli\u003eNDIS Worker Screening section addressing the separate clearance requirement for NDIS providers and how it operates alongside Blue Card obligations\u003c\/li\u003e\n\u003cli\u003eGuidance on Board member Blue Card obligations\u003c\/li\u003e\n\u003cli\u003eOrganisation size adaptations covering register management, verification processes, renewal reminders and auditing for small through to large organisations\u003c\/li\u003e\n\u003cli\u003eSupporting seven-phase implementation timeline from organisation registration through to ongoing monthly compliance monitoring\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cem\u003e*This is a template for guidance only and requires customisation to your specific organisational context, structure and compliance obligations. The template does not constitute legal or professional advice.\u003c\/em\u003e\u003c\/p\u003e","brand":"neat.","offers":[{"title":"Default Title","offer_id":47006931452098,"sku":null,"price":149.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0707\/8173\/1010\/files\/Blue_Card_Policy.jpg?v=1772542466"},{"product_id":"bullying-and-harassment","title":"BULLYING AND HARASSMENT PREVENTION","description":"\u003cp\u003eWorkplace bullying and harassment are psychosocial hazards that community services organisations are legally required to manage under the Work Health and Safety Act 2011 (Qld). Getting your prevention and response framework right protects your workers, satisfies your HSQF auditor and demonstrates the organisational commitment to psychological safety that clients and funders expect.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat Is Included\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eBullying and Harassment Prevention Policy Template covering definitions of bullying, harassment, sexual harassment, discrimination and victimisation, five resolution pathways from self-resolution through to formal investigation, investigation obligations, victimisation protections and responsibilities across all levels of the organisation\u003c\/li\u003e\n\u003cli\u003eBullying and Harassment Prevention Policy Implementation Guide step-by-step guidance for customising the policy including a legal obligations summary, organisation size adaptations for small through to large organisations, five common questions and a pre-approval checklist\u003c\/li\u003e\n\u003cli\u003e12 months of updates included from the date of purchase\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eKey Features\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eAligned with HSQF Standard 4 Indicators 4.1, 4.2 and 4.3 with a compliance mapping table included in the policy\u003c\/li\u003e\n\u003cli\u003eCovers workplace bullying, harassment, sexual harassment, discrimination and victimisation with clear, legally accurate definitions\u003c\/li\u003e\n\u003cli\u003eBullying vs reasonable management action comparison table addressing one of the most common sources of confusion for managers\u003c\/li\u003e\n\u003cli\u003eFive resolution pathways matched to severity: self-resolution, facilitated conversation, mediation, investigation and immediate action\u003c\/li\u003e\n\u003cli\u003eSets out investigator obligations including procedural fairness, witness interviews and the balance of probabilities standard\u003c\/li\u003e\n\u003cli\u003eConditional sections for organisations with or without an HR function and Employee Assistance Program\u003c\/li\u003e\n\u003cli\u003eFive-principle framework covering Respect, Safety, Accountability, Fairness and Confidentiality with practical examples\u003c\/li\u003e\n\u003cli\u003eExternal reporting options including the Queensland Human Rights Commission, Fair Work Commission, WHSQ and QPS\u003c\/li\u003e\n\u003cli\u003ePrevention framework covering leadership, training, culture and systems\u003c\/li\u003e\n\u003cli\u003eOrganisation size adaptations for small, medium and large organisations in the Implementation Guide\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cem\u003e*This is a template for guidance only and requires customisation to your specific organisational context, structure and compliance obligations. The template does not constitute legal or professional advice.\u003c\/em\u003e\u003c\/p\u003e","brand":"neat.","offers":[{"title":"Default Title","offer_id":47006937776322,"sku":null,"price":149.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0707\/8173\/1010\/files\/Bullying_Harassment_Policy.jpg?v=1772542466"},{"product_id":"business-continuity","title":"BUSINESS CONTINUITY AND DISASTER RECOVERY","description":"\u003cp\u003eHSQF Standard 1.3 requires community services organisations to have systems for responding to emergencies and critical incidents. Many Queensland Government funding agreements also require documented service continuity plans as a contract condition. For organisations delivering services to vulnerable clients, the consequences of being unprepared can be significant. This bundle gives you a practical, scalable framework that satisfies both your HSQF auditor and your funders without requiring specialist expertise.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat Is Included\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eBusiness Continuity and Disaster Recovery Policy Template covering the full policy framework including principles, responsibilities, business impact analysis requirements, continuity plan development, IT disaster recovery, a seven-step incident response procedure and testing obligations, with two built-in size options for small and larger organisations\u003c\/li\u003e\n\u003cli\u003eBusiness Continuity and Disaster Recovery Implementation Guide step-by-step guidance including how to conduct a business impact analysis, typical critical functions for community services organisations, a nine-week implementation timeline, funder requirement guidance and a thirteen-item implementation checklist\u003c\/li\u003e\n\u003cli\u003e12 months of updates included from the date of purchase\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eKey Features\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eAligned with HSQF Standard 1 Indicator 1.3 with a compliance mapping table included in the policy\u003c\/li\u003e\n\u003cli\u003eScalable framework aligned with AS\/NZS ISO 22301:2020 adapted to be practical without dedicated business continuity resources\u003c\/li\u003e\n\u003cli\u003eTwo built-in size options: Option A for small organisations (CEO coordination, annual desktop exercise) and Option B for larger organisations (Business Continuity Committee, tiered testing schedule)\u003c\/li\u003e\n\u003cli\u003eBusiness impact analysis framework with five assessment criteria prioritising client safety and wellbeing\u003c\/li\u003e\n\u003cli\u003eBusiness continuity plan development requirements including activation triggers, alternative work arrangements, communication protocols and return-to-normal procedures\u003c\/li\u003e\n\u003cli\u003eIT disaster recovery requirements covering backups, offsite storage, system redundancy and tested recovery procedures\u003c\/li\u003e\n\u003cli\u003eAddresses WHS Act 2011 (Qld) emergency planning obligations and funding body service agreement requirements\u003c\/li\u003e\n\u003cli\u003eImplementation Guide includes guidance on planning for cyber and pandemic scenarios, not just natural disasters\u003c\/li\u003e\n\u003cli\u003eOrganisation size adaptations table covering small through to large organisations\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cem\u003e*This is a template for guidance only and requires customisation to your specific organisational context, structure and compliance obligations. The template does not constitute legal or professional advice.\u003c\/em\u003e\u003c\/p\u003e","brand":"neat.","offers":[{"title":"Default Title","offer_id":47006946918594,"sku":null,"price":149.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0707\/8173\/1010\/files\/Bus_Continuity_Recover_Policy.jpg?v=1772542466"},{"product_id":"code-of-conduct","title":"CODE OF CONDUCT","description":"\u003cp\u003eA Code of Conduct is often the first policy new workers encounter and one of the most scrutinised documents during an HSQF audit. A well-drafted Code does more than tick a compliance box. It sets the foundation for how everyone in your organisation behaves, makes decision-making in difficult situations clearer and protects clients, workers and the organisation. 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This bundle gives you a structured, regulation-compliant framework that works in practice, not just on paper.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat Is Included\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eEmergency Evacuation Policy Template covering evacuation principles and legal obligations, warden roles and responsibilities, assembly area requirements, Personal Emergency Evacuation Plans for workers and clients who need assistance, drill requirements, record keeping obligations and responsibilities across all levels of the organisation, with conditional sections for multi-site organisations, clients with disabilities, lockdown scenarios and buildings with evacuation chairs\u003c\/li\u003e\n\u003cli\u003eEmergency Evacuation Policy Implementation Guide step-by-step guidance for assessing your premises, appointing wardens, defining assembly areas, developing Personal Emergency Evacuation Plans, meeting Building Fire Safety Regulation requirements and implementing a drill program that actually improves your emergency response\u003c\/li\u003e\n\u003cli\u003e12 months of updates included from the date of purchase\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eKey Features\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eAligned with HSQF Standard 4 Indicators 4.5 and 4.6 and Standard 6 Indicator 6.4 with a compliance mapping table included in the policy\u003c\/li\u003e\n\u003cli\u003eAddresses obligations under the Work Health and Safety Act 2011 (Qld) and the Building Fire Safety Regulation 2008 (Qld) including minimum drill frequency requirements\u003c\/li\u003e\n\u003cli\u003eWarden framework covering Chief Warden, Area Warden, First Aid Officer and Communications Officer roles with defined responsibilities and guidance on backup appointments\u003c\/li\u003e\n\u003cli\u003ePersonal Emergency Evacuation Plan provisions covering workers and clients with mobility, vision, hearing or cognitive impairments, pregnant workers and anyone using equipment that may slow evacuation\u003c\/li\u003e\n\u003cli\u003eConditional sections for multi-site organisations, clients with disabilities, lockdown scenarios and buildings with evacuation chairs\u003c\/li\u003e\n\u003cli\u003eAssembly area selection criteria and guidance on accessibility, safe distance and emergency vehicle access\u003c\/li\u003e\n\u003cli\u003eDrill program requirements covering frequency, announced and unannounced approaches, debrief and documentation obligations\u003c\/li\u003e\n\u003cli\u003eRecord keeping requirements covering drill records, warden training, fire equipment testing and maintenance, PEEPs and actual emergency incidents\u003c\/li\u003e\n\u003cli\u003eOrganisation size adaptations covering warden structure, training, equipment, drill frequency and documentation for small through to large organisations\u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cem\u003e*This is a template for guidance only and requires customisation to your specific organisational context, structure and compliance obligations. 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This bundle gives you everything you need to put that framework in place.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat Is Included\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eFraud and Corruption Prevention Policy Template covering fraud prevention principles, a fraud risk framework addressing the full range of fraud types relevant to community services organisations, prevention controls, gift and hospitality provisions, conflict of interest requirements, reporting channels, investigation obligations, protections for people who report concerns and responsibilities across all levels of the organisation\u003c\/li\u003e\n\u003cli\u003eFraud and Corruption Prevention Policy Implementation Guide step-by-step guidance for assessing your fraud risk profile, customising controls to reflect what your organisation actually does, setting gift thresholds, establishing reporting channels, meeting funder notification obligations and adapting the framework to your organisational size\u003c\/li\u003e\n\u003cli\u003e12 months of updates included from the date of purchase\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eKey Features\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eAligned with HSQF Standard 4 Indicators 4.1 (Sound governance), 4.2 (Ethical practice) and 4.5 (Risk management) with a compliance mapping table included in the policy\u003c\/li\u003e\n\u003cli\u003eFraud risk framework covering six fraud types common in community services: expense fraud, timesheet fraud, procurement fraud, asset theft, cash handling fraud and grant fraud, each with examples and common controls\u003c\/li\u003e\n\u003cli\u003eFraud Triangle model embedded in the risk framework, focusing prevention effort on reducing opportunity through strong controls and an integrity culture\u003c\/li\u003e\n\u003cli\u003eGift and hospitality provisions with a configurable threshold amount and guidance on gifts registers\u003c\/li\u003e\n\u003cli\u003eReporting channels framework including direct management reporting, Board Chair escalation for matters involving the CEO and guidance on establishing anonymous reporting channels\u003c\/li\u003e\n\u003cli\u003eProtections for people who report concerns in good faith, with reference to the Public Interest Disclosure Act 2010 (Qld)\u003c\/li\u003e\n\u003cli\u003eSeparation of duties principle with practical compensating controls for small organisations that cannot fully segregate key functions\u003c\/li\u003e\n\u003cli\u003eGuidance on funder notification obligations and when to involve police for significant fraud matters\u003c\/li\u003e\n\u003cli\u003eOrganisation size adaptations covering segregation of duties, approval processes, audit arrangements, reporting channels and monitoring for small through to large organisations\u003c\/li\u003e\n\u003cli\u003eImplementation Guide includes a six-phase implementation timeline, five common questions and practical tips covering culture, high risk areas, oversight and documentation\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cem\u003e*This is a template for guidance only and requires customisation to your specific organisational context, structure and compliance obligations. 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The template does not constitute legal or professional advice.\u003c\/em\u003e\u003c\/p\u003e","brand":"neat.","offers":[{"title":"Default Title","offer_id":47006971166914,"sku":null,"price":149.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0707\/8173\/1010\/files\/Incident_Injury_Reporting_Policy.jpg?v=1772543277"},{"product_id":"disciplinary-action","title":"DISCIPLINARY ACTION","description":"\u003cp\u003eDisciplinary processes are one of the most common sources of unfair dismissal claims against community services organisations. The Fair Work Act 2009 (Cth) places strict procedural fairness obligations on employers and the consequences of getting it wrong can be significant. 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The template does not constitute legal or professional advice.\u003c\/em\u003e\u003c\/p\u003e","brand":"neat.","offers":[{"title":"Default Title","offer_id":47007038406850,"sku":null,"price":149.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0707\/8173\/1010\/files\/Violence_Aggression_Policy.jpg?v=1772542466"}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0707\/8173\/1010\/collections\/neat_Safeguarding_Wellbeing_and_Rights.jpg?v=1764302498","url":"https:\/\/www.neatco.com.au\/collections\/safeguarding-wellbeing-and-rights.oembed","provider":"neat. ","version":"1.0","type":"link"}