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Neat Co. offers tailored policy development services, governance reviews and implementation support.  Click \u003ca rel=\"noopener\" href=\"https:\/\/www.neatco.com.au\/pages\/document-review-service\" target=\"_blank\"\u003ehere \u003c\/a\u003efor more information. \u003cbr\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cem\u003e*This is a template for guidance only and requires customisation to your specific organisational context, structure and compliance obligations. The template does not constitute legal or professional advice.\u003c\/em\u003e\u003c\/p\u003e","brand":"neat. 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The template does not constitute legal or professional advice.\u003c\/em\u003e\u003c\/p\u003e","brand":"neat.","offers":[{"title":"Default Title","offer_id":47004412772546,"sku":null,"price":149.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0707\/8173\/1010\/files\/Exit_Transition_Policy.jpg?v=1772542481"},{"product_id":"compliance-management-policy","title":"COMPLIANCE MANAGEMENT POLICY","description":"\u003cp\u003eCompliance management is not just about ticking boxes it is about building an organisation that operates with integrity, meets its legal and contractual obligations, and earns the trust of funders, regulators and communities. 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The template does not constitute legal or professional advice.\u003c\/em\u003e\u003c\/p\u003e","brand":"neat.","offers":[{"title":"Default Title","offer_id":47006937776322,"sku":null,"price":149.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0707\/8173\/1010\/files\/Bullying_Harassment_Policy.jpg?v=1772542466"},{"product_id":"business-continuity","title":"BUSINESS CONTINUITY AND DISASTER RECOVERY","description":"\u003cp\u003eHSQF Standard 1.3 requires community services organisations to have systems for responding to emergencies and critical incidents. Many Queensland Government funding agreements also require documented service continuity plans as a contract condition. For organisations delivering services to vulnerable clients, the consequences of being unprepared can be significant. This bundle gives you a practical, scalable framework that satisfies both your HSQF auditor and your funders without requiring specialist expertise.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat Is Included\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eBusiness Continuity and Disaster Recovery Policy Template covering the full policy framework including principles, responsibilities, business impact analysis requirements, continuity plan development, IT disaster recovery, a seven-step incident response procedure and testing obligations, with two built-in size options for small and larger organisations\u003c\/li\u003e\n\u003cli\u003eBusiness Continuity and Disaster Recovery Implementation Guide step-by-step guidance including how to conduct a business impact analysis, typical critical functions for community services organisations, a nine-week implementation timeline, funder requirement guidance and a thirteen-item implementation checklist\u003c\/li\u003e\n\u003cli\u003e12 months of updates included from the date of purchase\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eKey Features\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eAligned with HSQF Standard 1 Indicator 1.3 with a compliance mapping table included in the policy\u003c\/li\u003e\n\u003cli\u003eScalable framework aligned with AS\/NZS ISO 22301:2020 adapted to be practical without dedicated business continuity resources\u003c\/li\u003e\n\u003cli\u003eTwo built-in size options: Option A for small organisations (CEO coordination, annual desktop exercise) and Option B for larger organisations (Business Continuity Committee, tiered testing schedule)\u003c\/li\u003e\n\u003cli\u003eBusiness impact analysis framework with five assessment criteria prioritising client safety and wellbeing\u003c\/li\u003e\n\u003cli\u003eBusiness continuity plan development requirements including activation triggers, alternative work arrangements, communication protocols and return-to-normal procedures\u003c\/li\u003e\n\u003cli\u003eIT disaster recovery requirements covering backups, offsite storage, system redundancy and tested recovery procedures\u003c\/li\u003e\n\u003cli\u003eAddresses WHS Act 2011 (Qld) emergency planning obligations and funding body service agreement requirements\u003c\/li\u003e\n\u003cli\u003eImplementation Guide includes guidance on planning for cyber and pandemic scenarios, not just natural disasters\u003c\/li\u003e\n\u003cli\u003eOrganisation size adaptations table covering small through to large organisations\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cem\u003e*This is a template for guidance only and requires customisation to your specific organisational context, structure and compliance obligations. The template does not constitute legal or professional advice.\u003c\/em\u003e\u003c\/p\u003e","brand":"neat.","offers":[{"title":"Default Title","offer_id":47006946918594,"sku":null,"price":149.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0707\/8173\/1010\/files\/Bus_Continuity_Recover_Policy.jpg?v=1772542466"},{"product_id":"code-of-conduct","title":"CODE OF CONDUCT","description":"\u003cp\u003eA Code of Conduct is often the first policy new workers encounter and one of the most scrutinised documents during an HSQF audit. A well-drafted Code does more than tick a compliance box. It sets the foundation for how everyone in your organisation behaves, makes decision-making in difficult situations clearer and protects clients, workers and the organisation. This bundle gives you a professionally structured Code that reflects your values and is practical enough to actually shape your workplace culture.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat Is Included\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eCode of Conduct Policy Template covering organisational values, five conduct standards (Respect and Dignity, Professional Behaviour, Safety and Wellbeing, Honesty and Integrity and Working with Clients), a prohibited conduct table, reporting obligations, consequences and responsibilities for the Board, CEO, managers and all workers\u003c\/li\u003e\n\u003cli\u003eCode of Conduct Implementation Guide step-by-step guidance for defining your values, managing acknowledgements, selecting conditional sections, rolling out the Code and embedding it in everyday practice\u003c\/li\u003e\n\u003cli\u003e12 months of updates included from the date of purchase\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eKey Features\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eAligned with HSQF Standard 1 Indicator 1.1 and Standard 4 Indicators 4.2 and 4.3 with a compliance mapping table included in the policy\u003c\/li\u003e\n\u003cli\u003eValues table with placeholder for your organisation’s actual values prompting genuine reflection rather than generic statements\u003c\/li\u003e\n\u003cli\u003eFive conduct standards covering all key areas of expected behaviour in community services settings\u003c\/li\u003e\n\u003cli\u003eProhibited conduct table covering eight categories including abuse and neglect, discrimination, harassment, dishonesty, safety breaches, confidentiality breaches, boundary violations and insubordination\u003c\/li\u003e\n\u003cli\u003eConditional section for NDIS providers aligning the Code to all seven NDIS Code of Conduct requirements\u003c\/li\u003e\n\u003cli\u003eConditional section for whistleblower arrangements\u003c\/li\u003e\n\u003cli\u003eVolunteer scope provision with a delete option for organisations without volunteers\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eImplementation Guide includes a six-phase rollout timeline, organisation size adaptations and five common questions \u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cem\u003e*This is a template for guidance only and requires customisation to your specific organisational context, structure and compliance obligations. The template does not constitute legal or professional advice.\u003c\/em\u003e\u003c\/p\u003e","brand":"neat.","offers":[{"title":"Default Title","offer_id":47006947541186,"sku":null,"price":149.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0707\/8173\/1010\/files\/Code_of_Conduct_Policy.jpg?v=1772542466"},{"product_id":"emergency-evacuation","title":"EMERGENCY EVACUATION","description":"\u003cp\u003eEmergency preparedness is a legal requirement and a fundamental duty of care to every person who enters your premises. For community services organisations, the obligation goes further: your clients may include people who need additional support to evacuate safely, and your workers need clear guidance on how to assist them. This bundle gives you a structured, regulation-compliant framework that works in practice, not just on paper.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat Is Included\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eEmergency Evacuation Policy Template covering evacuation principles and legal obligations, warden roles and responsibilities, assembly area requirements, Personal Emergency Evacuation Plans for workers and clients who need assistance, drill requirements, record keeping obligations and responsibilities across all levels of the organisation, with conditional sections for multi-site organisations, clients with disabilities, lockdown scenarios and buildings with evacuation chairs\u003c\/li\u003e\n\u003cli\u003eEmergency Evacuation Policy Implementation Guide step-by-step guidance for assessing your premises, appointing wardens, defining assembly areas, developing Personal Emergency Evacuation Plans, meeting Building Fire Safety Regulation requirements and implementing a drill program that actually improves your emergency response\u003c\/li\u003e\n\u003cli\u003e12 months of updates included from the date of purchase\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eKey Features\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eAligned with HSQF Standard 4 Indicators 4.5 and 4.6 and Standard 6 Indicator 6.4 with a compliance mapping table included in the policy\u003c\/li\u003e\n\u003cli\u003eAddresses obligations under the Work Health and Safety Act 2011 (Qld) and the Building Fire Safety Regulation 2008 (Qld) including minimum drill frequency requirements\u003c\/li\u003e\n\u003cli\u003eWarden framework covering Chief Warden, Area Warden, First Aid Officer and Communications Officer roles with defined responsibilities and guidance on backup appointments\u003c\/li\u003e\n\u003cli\u003ePersonal Emergency Evacuation Plan provisions covering workers and clients with mobility, vision, hearing or cognitive impairments, pregnant workers and anyone using equipment that may slow evacuation\u003c\/li\u003e\n\u003cli\u003eConditional sections for multi-site organisations, clients with disabilities, lockdown scenarios and buildings with evacuation chairs\u003c\/li\u003e\n\u003cli\u003eAssembly area selection criteria and guidance on accessibility, safe distance and emergency vehicle access\u003c\/li\u003e\n\u003cli\u003eDrill program requirements covering frequency, announced and unannounced approaches, debrief and documentation obligations\u003c\/li\u003e\n\u003cli\u003eRecord keeping requirements covering drill records, warden training, fire equipment testing and maintenance, PEEPs and actual emergency incidents\u003c\/li\u003e\n\u003cli\u003eOrganisation size adaptations covering warden structure, training, equipment, drill frequency and documentation for small through to large organisations\u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cem\u003e*This is a template for guidance only and requires customisation to your specific organisational context, structure and compliance obligations. The template does not constitute legal or professional advice.\u003c\/em\u003e\u003c\/p\u003e","brand":"neat.","offers":[{"title":"Default Title","offer_id":47006948327618,"sku":null,"price":149.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0707\/8173\/1010\/files\/Emerg_Evac_Policy.jpg?v=1772542465"},{"product_id":"fraud-prevention","title":"FRAUD AND CORRUPTION PREVENTION","description":"\u003cp\u003eFraud prevention is a governance obligation, not just a financial one. Funders expect it. The ACNC requires it. Boards are responsible for it. And for community services organisations, the stakes are particularly high because fraud diverts resources away from the people and communities you exist to serve. A well-designed fraud prevention framework reduces opportunity, establishes a culture of integrity and gives your people clear guidance on what to do if something does not look right. This bundle gives you everything you need to put that framework in place.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat Is Included\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eFraud and Corruption Prevention Policy Template covering fraud prevention principles, a fraud risk framework addressing the full range of fraud types relevant to community services organisations, prevention controls, gift and hospitality provisions, conflict of interest requirements, reporting channels, investigation obligations, protections for people who report concerns and responsibilities across all levels of the organisation\u003c\/li\u003e\n\u003cli\u003eFraud and Corruption Prevention Policy Implementation Guide step-by-step guidance for assessing your fraud risk profile, customising controls to reflect what your organisation actually does, setting gift thresholds, establishing reporting channels, meeting funder notification obligations and adapting the framework to your organisational size\u003c\/li\u003e\n\u003cli\u003e12 months of updates included from the date of purchase\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eKey Features\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eAligned with HSQF Standard 4 Indicators 4.1 (Sound governance), 4.2 (Ethical practice) and 4.5 (Risk management) with a compliance mapping table included in the policy\u003c\/li\u003e\n\u003cli\u003eFraud risk framework covering six fraud types common in community services: expense fraud, timesheet fraud, procurement fraud, asset theft, cash handling fraud and grant fraud, each with examples and common controls\u003c\/li\u003e\n\u003cli\u003eFraud Triangle model embedded in the risk framework, focusing prevention effort on reducing opportunity through strong controls and an integrity culture\u003c\/li\u003e\n\u003cli\u003eGift and hospitality provisions with a configurable threshold amount and guidance on gifts registers\u003c\/li\u003e\n\u003cli\u003eReporting channels framework including direct management reporting, Board Chair escalation for matters involving the CEO and guidance on establishing anonymous reporting channels\u003c\/li\u003e\n\u003cli\u003eProtections for people who report concerns in good faith, with reference to the Public Interest Disclosure Act 2010 (Qld)\u003c\/li\u003e\n\u003cli\u003eSeparation of duties principle with practical compensating controls for small organisations that cannot fully segregate key functions\u003c\/li\u003e\n\u003cli\u003eGuidance on funder notification obligations and when to involve police for significant fraud matters\u003c\/li\u003e\n\u003cli\u003eOrganisation size adaptations covering segregation of duties, approval processes, audit arrangements, reporting channels and monitoring for small through to large organisations\u003c\/li\u003e\n\u003cli\u003eImplementation Guide includes a six-phase implementation timeline, five common questions and practical tips covering culture, high risk areas, oversight and documentation\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cem\u003e*This is a template for guidance only and requires customisation to your specific organisational context, structure and compliance obligations. The template does not constitute legal or professional advice.\u003c\/em\u003e\u003c\/p\u003e","brand":"neat.","offers":[{"title":"Default Title","offer_id":47006948982978,"sku":null,"price":149.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0707\/8173\/1010\/files\/Fraud_Policy.jpg?v=1772542465"},{"product_id":"procurement-and-purchasing","title":"PROCUREMENT AND PURCHASING","description":"\u003cp\u003eSound procurement practices are a governance requirement, not just a financial one. A clear, well-structured procurement policy gives your organisation the framework to make good purchasing decisions, demonstrate accountability and meet the expectations of every stakeholder who has an interest in how your money is spent. This bundle gives you everything you need to get that framework in place.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat Is Included\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eProcurement and Purchasing Policy Template covering procurement principles, scalable thresholds and quotation requirements, approval authorities, tendering obligations, exceptions, petty cash and credit card provisions, conflict of interest requirements for purchasing decisions, record keeping and supplier management\u003c\/li\u003e\n\u003cli\u003eProcurement and Purchasing Policy Implementation Guide step-by-step guidance for setting thresholds appropriate to your organisation's size and risk appetite, aligning approval authorities with your Delegations of Authority, defining exceptions, meeting funder procurement requirements and building the supporting documentation your organisation needs\u003c\/li\u003e\n\u003cli\u003e12 months of updates included from the date of purchase\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eKey Features\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eAligned with HSQF Standard 4 Indicators 4.1 (Sound governance) and 4.2 (Ethical practice) with a compliance mapping table included in the policy\u003c\/li\u003e\n\u003cli\u003eScalable procurement thresholds with guidance for small, medium and large organisations across five purchasing tiers from minor purchases through to formal tender processes\u003c\/li\u003e\n\u003cli\u003eApproval authority framework designed to align directly with your Delegations of Authority, with guidance for developing delegations if your organisation does not yet have them\u003c\/li\u003e\n\u003cli\u003eExceptions framework covering emergency purchases, sole supplier situations, contract extensions and related party transactions, each with defined documentation and approval requirements\u003c\/li\u003e\n\u003cli\u003eRelated party purchasing provisions requiring higher level approval and competitive price verification regardless of purchase value\u003c\/li\u003e\n\u003cli\u003ePetty cash and credit card provisions with reconciliation and approval requirements\u003c\/li\u003e\n\u003cli\u003eSeparation of duties principle built into the approval framework with practical adaptations for small organisations\u003c\/li\u003e\n\u003cli\u003eValue for money principle defined as best available outcome across total cost of ownership, not simply lowest price\u003c\/li\u003e\n\u003cli\u003eImplementation Guide includes a threshold guidance table, organisation size adaptations and five common questions covering preferred suppliers, recurring purchases, urgent purchases and quote shortfalls\u003c\/li\u003e\n\u003cli\u003eSupporting documents checklist covering purchase order template, quotation evaluation form, supplier performance review, preferred supplier list and contracts register\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cem\u003e*This is a template for guidance only and requires customisation to your specific organisational context, structure and compliance obligations. 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