Language must never be a barrier to accessing services. For community sector organisations serving culturally and linguistically diverse communities, providing appropriate interpreter and translation services is both a legal obligation and a fundamental standard of quality care.
This policy template and implementation guide gives your organisation everything it needs to meet its obligations under the Racial Discrimination Act 1975 (Cth) and the Disability Discrimination Act 1992 (Cth), and to satisfy Human Services Quality Framework Standards 2.2 and 2.4.
What is included:
The policy template is ready to customise to your organisation in one to two hours. The accompanying implementation guide walks your Service Manager or compliance lead through every practical step required to embed the policy into daily operations, from registering with a provider and updating intake forms, to training staff and budgeting for services.
*This is a template for guidance only and requires customisation to your specific organisational context, structure and compliance obligations. The template does not constitute legal or professional advice.
Created specifically for community sector organisations. Our templates reflect real governance challenges and current legislative requirements.
We monitor regulatory changes, so you don't have to. All template updates are provided automatically for 12 months from purchase.
Each policy includes an implementation guide with clear steps to tailor and embed the template within your organisation.
CUSTOMISE YOUR WAY
150+ POLICYS TO CHOOSE
QUESTIONS = ANSWERS
If you have capable people internally who understand your organisation and can follow clear instructions, yes. These aren't theoretical templates that assume you'll figure out the implementation. Every document comes with step-by-step guidance written for people doing this work in community organisations, not corporate compliance teams. If you hit a point where you need more support, you can always contact me.
Free templates are generic and often outdated. Ours are built specifically for community sector organisations operating under Australian law, aligned to current HSQF standards, and written in plain language that reflects how community services actually work. You're not adapting corporate policies or translating legal jargon. You're customising documents that already speak your language and reflect your sector's reality.
You're covered. We monitor legislative changes and update documents continuously. When something changes that affects a policy you've downloaded, you get notified with the updated version and clear notes on what changed and why it matters.
Reach out and we can chat or over email figure it out together!
Reach out and we can chat or over email figure it out together!
Reach out and we can chat or over email figure it out together!
STREAMLINED GOVERNANCE.
BUILT FROM WITHIN.
