VIOLENCE AND AGGRESSION MANAGEMENT

Community services workers face elevated risks of occupational violence and aggression. Whether your workers deliver services in client homes, work with people with behaviours of concern, or operate in environments where conflict can arise, your organisation has a legal obligation under the Work Health and Safety Act 2011 (Qld) to eliminate or minimise those risks. This bundle gives you a structured, practical framework to meet your obligations, protect your workers and respond effectively when incidents occur.

What Is Included

• Violence and Aggression Management Policy Template covering risk assessment, prevention and control measures, de-escalation requirements, incident response, post-incident support, reporting obligations and responsibilities across all levels of the organisation, with conditional sections for home visiting services, NDIS providers and organisations working with clients who may have behaviours of concern
• Violence and Aggression Management Policy Implementation Guide step-by-step guidance for assessing your organisation's risk profile, customising the policy to your service context, implementing appropriate controls and meeting reporting obligations to Workplace Health and Safety Queensland and the NDIS Commission
• 12 months of updates included from the date of purchase

Key Features

• Aligned with HSQF Standard 4 Indicators 4.5 and 4.6 and Standard 6 Indicator 6.4 with a compliance mapping table included in the policy
• Addresses the WHS Act 2011 (Qld) duty to eliminate or minimise psychosocial risks including occupational violence and aggression
• Conditional sections for home visiting services, NDIS providers and organisations working with clients who may have behaviours of concern
• Risk assessment framework covering environmental, situational and client-related risk factors
• Prevention and control measures covering training, security, communication systems, lone worker protocols and personal safety devices
• De-escalation as a core organisational requirement with guidance on practical scenario-based training
• Post-incident support requirements including immediate debrief, EAP access, flexible return to work and workers compensation
• NDIS-specific provisions covering Positive Behaviour Support, behaviour support plans, restrictive practices and NDIS Commission reportable incident obligations
• Guidance on service modification and restrictions when client behaviour cannot be safely managed despite reasonable adjustments
• Organisation size adaptations in the Implementation Guide covering small through to large organisations across risk assessment, training, security and incident review

*This is a template for guidance only and requires customisation to your specific organisational context, structure and compliance obligations. The template does not constitute legal or professional advice.